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Call
the Hep C Helpline on:
9332
1599 (Sydney)
1800 803 990 (regional NSW)
To have your questions
answered by email, CLICK HERE >>
To find out
about the HepConnect peer support project, CLICK
HERE >>
What
is the Hep C Helpline?
The NSW
Hep C Helpline is a state-wide telephone information and support
service for people affected by hepatitis C. It is a free, confidential
and non judgemental service and callers are offered:
- up to date, accurate information about
hep C
- a supportive environment to talk over their experiences and
any particular issues
- referral details to appropriate services
- a detailed, posted, free information package
on hep C
We receive
calls from a diverse range of people including those affected by
hepatitis C or at risk of contracting the virus, people's family
and friends, health care workers, employers and people from within
the wider community.
How
can the service help me?
We talk to
people about a range of topics, including:
- information
around testing
- support
for people who are recently diagnosed
- managing
symptoms
- monitoring
your health, lifestyle and diet
- transmission
risk
- the
treatment process, including coping with side effects
- disclosure
and discrimination
- pregnancy
and children
- employment
and welfare
- accessing
useful services, including support groups
Resource
packs that include a wide range of printed information are available
and can be posted - free of charge - in a plain envelope to all
callers.
When
are Helpline services available?
The Helpline
is open Monday to Friday, 9am to 5pm.
Outside these
hours, we have a recorded information service and people are able
to leave a message requesting Helpline staff call back.
We also answer
questions via email, just CLICK HERE >>
What
do callers say about the Helpline?
"Fantastic service.
The worker was friendly, caring and helpfull."
"Very un-judgemental.
Lovely people to have on a phone service."
"It was great.
I live in a rural town without access to info and don't have a computer."
"Very informative
and easy to talk to. I felt really good about being able to cope."
What
is the Prisons Hep C Helpline?
The NSW Prisons Hep
C Helpline is an additional service provided by the Client
Services team at the Hepatitis C Council of NSW. It has been operating
since 2000 and provides free and accurate hep C information to prison
inmates in an anonymous and non-judgemental environment.
Inmates can access the
Prisons Helpline by using the freecall system
within their prison - which means they do not pay for the call.
We are also able to provide information, support and referrals to
people whose family and friends are inside, including sending information
packs.
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